Connection is a feeling of alignment and closeness between people which is created through having fun together, sharing interests, deep conversations, and a genuine care and consideration for one another.
For our clients:
- We build strong relationships with clients which are unique to their needs, interests, and personality by following their lead.
- We build honest and robust relationships with clients’ families including parents, siblings, grandparents, and other extended family members by listening and validating their unique experiences.
- We connect with other key members of clients’ support team through seeking out opportunities to collaborate with them.
- We connect with our clients through play and what makes them light up, smile, laugh, and be their authentic self.
- We support clients to feel connected to their own body, experiences, and strengths in order to support a positive sense of themselves by providing an engaging and regulating space.
As team members:
- We make genuine connections with each other as colleagues, professionals, and teammates by prioritising team time over lunch and at team events.
- We strive to maintain a positive and engaging workplace where everyone is encouraged, supported, and inspired by one another through open channels of communication.
- We connect as a team to deliver high quality services to our children and families through regular case collaborations and sharing our client experiences.
Trust is created through a sense of safety and belief in the best qualities, strength, and abilities of others. It is at the core of any relationship.
For our clients:
- We create a safe and non-judgemental space that enables each family to feel a sense of ease.
- We see each child and family as the unique individuals that they are and strive to connect in a way that honours their individuality.
- Through connection and safe relationships each child and family develops trust in IOT and that we will provide the right support for their child and family.
- Each family member will feel that they can openly and honestly communicate with IOT in a way that fosters trust and connection to enable each child to thrive.
As team members:
- We have faith and belief in each team member’s ability to do the best they can in their role by respecting their contribution to IOT and our clients.
- We trust our team to come into work each day ready to give their best in all they do.
- We trust that our team members will be forthcoming, honest, and transparent in working toward IOT’s vision.
- We trust that our team will have IOT’s clients, team members, and the wider community’s best interests at heart, and work collaboratively with the whole team.
Authenticity is having a true sense of who you are and not compromising that for others. Authenticity is allowing ourselves to be vulnerable and imperfect, and to embrace who we are as a person.
For our clients:
- We welcome each child and family to feel safe and comfortable to be their authentic selves.
- We appreciate open, honest, and transparent conversations about each child and family’s needs, wishes, and dreams.
- Each staff member strives to connect with all children and families in a way that is honest and authentic to who they are, which enables the relationship to be genuine.
As team members:
- We encourage each team member to be their authentic and true self in the workplace in a way that honours and respects each other.
- We strive to have authentic and meaningful connections and relationships in the workplace as this is the foundation to excellent teamwork and support for our families.
- Our vision personally resonates with each team member, and they possess a genuine connection to our vision and uphold this in all that they do.
Respect is seeing the individual as a person first and honouring their skills, beliefs, culture and ideas. Respect helps others to feel valued and safe to express themselves in a genuine and authentic way.
For our clients:
- We open heartedly respect and honour each child and family that engages with IOT.
- We respect each parent’s rights, opinions, beliefs, and view them as the expert in their child by listening, validating, and supporting this.
- We respect each child’s own unique sense of autonomy, boundaries, and consent, and will do our utmost to uphold these at all times.
As team members:
- We respect each other as team members, particularly each person’s unique personality, thoughts, opinions, and beliefs.
- We respect the rights, opinions, and beliefs of each child and family by listening and validating where they are at in life.
- We show respect to the physical workplace space along with all the resources and equipment.
