How We Work

Our Process – From Enquiry to Support

Curious about what to expect? We have a five-step process that ensures you get the right support, whether you need occupational therapy, speech therapy, or one of our other therapy services.

Explore Our Services

Step 1

Tell us About Your Child

15-min online form

It’s easy to get started with us. You can send an enquiry, call us, or email our team for help.

Or if you’re confident you want to go ahead with one of our therapists, you can go straight to our detailed questionnaire here so that we can start to learn about your child and how we can support them.

Over the next couple of days, our therapists will review your answers. Then we’ll be in touch via phone/email (so keep an eye out for our emails and check your junk mail!) to confirm whether we’re a fit and organise the next steps.

Step 2

Initial Parent Consult

60-min phone session + 30-min future planning

To officially begin your therapy journey, our admin team will contact you to make an appointment with the therapist that best fits your needs. During this parent-only consult, your therapist will discuss your child’s current support needs in more detail and make some initial recommendations.

Step 3

First Face-to-Face Session

60-min session

Attend 3 x in clinic sessions - this will allow your therapist to gain insight early on and complete an Interim Support Plan, which will help the caregiver understand our service and plan for your child’s therapy journey.

Step 4

Formal Assessment and Goal Setting

Goal Setting 60 min Parent Phone Consult

If your child needs a formal assessment, your therapist will use this session to explore your child’s strengths and challenges to help provide insights and set some goals.

After this session, your therapist will set up a parent-only phone consultation to discuss and set some goals for your child’s therapy journey. These goals can align with your family’s goals and/or NDIS plan goals.

Note that formal assessments and goal setting may be scheduled after a few initial sessions, once your therapist has got to know your child and built a relationship with them.

Step 5

Ongoing Support

50-min sessions

Following your assessment, it’s time to put your child’s therapy plan into place, with ongoing support from your therapist. In these sessions, you and your child’s therapist will work together to support your child as they develop their skills, build confidence, and work towards their goals (while having fun!).

Get Started

Ready to Get Started?

Simply fill out our referral form, then we’ll be in touch to confirm the next steps. Or you can contact our team via phone or email with any questions.

Get Started

Wait times

Average First Appointment Times

Wait times for our services vary, but we will always try to offer you an intake appointment as soon as possible.

Please note that our after-school sessions (starting at 3:15pm) always fill up first, so if you prefer this time, you may need to wait longer than average.

If you are prepared to come in for a last minute cancellation (within 48 hours of the appointment start time) please let us know and we will prioritise you for an appointment. Alternatively, our Allied Health Assistant service is a great option to get started while you wait. Reach out if you’d like more info on this service.